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United Grand Lodge of England seeks a Sales Assistant

United Grand Lodge seeks a Sales Assistant

A fantastic opportunity has arisen at Freemasons’ Hall in Covent Garden London. Home to the United Grand Lodge of England, Freemasons’ Hall is a grade II* listed, art deco masterpiece, the centre of English Freemasonry, and hosts the Museum of Freemasonry and the Library.  In 2019 there were 40,000 visitors to the Museum and Library, 120,000 visits by member for meetings and 50,000 guests attending private events.  The Open House London weekend in Sept 2019 attracted nearly 9,000 visitors over 2 days.

UGLE Trading Limited seeks a Sales Assistant for the Shop at Freemasons Hall.



General responsibility for the smooth running of all retail areas, but with particular emphasis on Internet Sales, ensuring that customers are dealt with efficiently and politely and dealing with any day to day issues that may arise.  No knowledge of Freemasonry is required as full training will be given.

Main Duties:

Delivering outstanding customer service, building a rapport with every customer to create a personalised and outstanding service.

Working closely with our small but expert team of Assistants and integrating quickly to become a valued member of this team.

Working towards achieving store targets.  This includes sales budgets, controlling costs, customer service standards and the highest visual merchandising standards.

Taking ownership for one’s own development with the support of the Store Manager and wider team.

Being responsible for shop floor replenishment and ensuring the store is clean and tidy at all times.

The highest till accuracy and cash handling procedures will be expected at all times.

Internet Sales

The Shop at Freemason’s Hall has a thriving internet business and our Sales Assistants are expected to play a full role in ensuring the smooth and effective running of this business.

Accurately picking stock to fulfil orders every morning for dispatch later in the day.

Maintaining the EPOS system and ensuring that all internet orders are handled correctly.

Packaging items neatly and securely, in a time manner ready for internal posting system/external post collection.

Book in phone and mail orders and update on customer mailing list on in-house system.

To undertake any other activities as necessary for the smooth operation of the retail department.


Salary: £19,673.33 gross per annum + benefits.

BUPA private medical cover

Pension (3.5% employee & 9% employer contributions – increasing to 12%) 

Life Assurance

Annual leave 25 days

Interest free season ticket loan 

Gym membership (subsidised)

Employee Assistance Programme 

Flexible working 


Working 35 hours per week - five days a week (Rota days - Monday to Saturday)

Application details:

To apply please send your CV and covering letter to:

Elizabeth Gay - Director of HR - United Grand Lodge of England via email to [email protected]

CV’s received without a covering letter will not be considered.


Closing date for applications is close of business on Tuesday 22nd October 2021.

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